Help & FAQs

Switch.com.kw is an online shopping destination. It is an extension of Switch showrooms that covers of Kuwait. Our goal is to provide you with everything you need from smartphones to home appliances and air conditions. Switch is the official distributor/partner and the authorized service center of many international brands. We provide you free and fast delivery and installation with after-sales service.

You can call us on 1833333 (service available 24/7) and speak to our customer service representative or write to us athelp@switch.com.kw for any queries you have. You can also give your feedback on our website regarding our services.

We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your junk mail folder. You will need to add switch.com.kw e-mail ID (care@switch.com.kw) into your trusted sender list.

Payment can be made through all K-net, Credit Cards and Debit Cards (if your bank has enabled them for online transactions), Coupons codes and upon delivery in cash or via the payment POS machine carried by the delivery agent.

You can report this problem to the bank that issued your card.

We do not collect or receive your credit card information; your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

Yes, products can be ordered through the website and received at Switch showroom. For more information about the showrooms that provide 'Click & collect' process, please call 1833333.

The website offers the same products sold in Switch showrooms. There may be exclusive offers on our online store or showrooms.

If a product ordered is out of stock and received an order-confirmation, we will do our best to fulfill the order. If we are unable to provide the product, we will inform you about the delay or the cancellation of your order.

No, however when the order quantities are large, we may verify to ensure your security, to confirm that you have indeed ordered for these items, especially in clearance offers.

Yes, you can cancel the order fully or partially before it leaves for delivery. To check the status of whether your order has been processed or not, click on the "Order history" link at the top of the page, under "Account" section, and then on the link to the specific order, which will indicate the status of each order. To cancel the order, please call our customer service on 1833333.

You can change the delivery address by contacting our customer service on 1833333. Please note that delivery time may be subject to change in this case.

We offer refund and exchange within 14 days of purchase.
Please refer to our returns policy for more details about terms of exchange and
return.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

You may call Switch customer support care at 1833333 and request a return or exchange. We will arrange for the products to be collected from the delivery address and returned to us. We shall process the return subject to receipt of the products at our location in unused condition in its original packaging along with the original invoice, otherwise the return/ exchange/ refund may not be possible. For details, please refer to our exchanges and returns policy.

If manufacturer warranty is associated with the product or you have got an additional warranty from Switch, it would be mentioned along with the product details in the invoice.

We currently deliver to all Kuwait areas.

We deliver products from 7:00 am to 2:00 am. Our customer support service is available 24/7.

Our goal is to deliver within 2 hours for most of our small size products (such as phones, tablets and its accessories, laptops and its accessories, small kitchen appliances, etc.) and within 1 day (excluding Friday) for large home appliances and air conditioning devices. If product requires installation, we will coordinate with the customer.

We coordinate with our customers before the order leaves for delivery. If there is no recipient, we will coordinate with you and reschedule the delivery date and time again.

In some cases, your order may contain more than one product that cannot be delivered together. For example, large home appliances with small size products like smartphones, etc. In this case, we will deliver your order in 2 different stages.

If you find that the cover/box is damaged before accepting the delivery, please refuse the delivery and inform us immediately. For more details, please see our exchanges and returns policy.

You can call us at Customer Care (1833333) to inform us about such situation, and we shall try to accommodate your instructions. We cannot hold your order for delivery beyond 2 hours from the date of the order if the payment is not confirmed.

If you are not satisfied with your purchase for any reason, and you wish to return the order completely or partially as per the Returns Policy, you do not have to pay any charges.

We will take utmost care to fulfil your order. If you receive a different product, contact us within 24 hours of receiving the delivery.

Yes, credit / debit card and payment information are encrypted. We use Payment Gateway offered by K-Net and National Bank of Kuwait. We do not record or save any of your card details.

No, it is not required to register to shop at switch.com.kw. At checkout, you will be asked to proceed as a customer or a guest.

If you are a registered customer, you will get following benefits:
1. Checkout - Sign in and proceed to checkout for quick ordering.
2. Order History - Review details of your Order.
3. Address Book - Create and save addresses of your family & friends for faster check out.